Rockline Security an Indepentant Consultancy

Terms And Conditions

Terms And Conditions For The Supply Of Services And Goods

The Company means Rockline Security Ltd.The Customer means the person or business that has placed the order.The Contractor means any supplier of the Customer not directly contracted to the Company. A Contractor will not be directly contracted to the Company except by a written contract signed or authorised by the Company. The Company has the right to reject any order which amends these terms and acceptance of such orders is subject to written acceptance by the Company.


All quotes and work carried out are subject to VAT at the prevailing rate from the date of VAT registration of the Company. Quotations are valid for 90 Days. After 90 days a quotation may be revised. Estimates are made based on information provided by the Customer. If additional work is required then additional fees will apply. Bona fide out of pocket expenses will be charged to the Customer including fares for public transport. Mileage will be charged at the Company's prevailing rate and parking costs will be passed to the Client at cost where free parking is not available on site. The Company will keep expenses to a minimum and specifically will not use/ claim for use of London Taxis.The general rates for consultancy services may be obtained from the Company on request.

Payment and Title Invoices are payable by the Customer according to the credit terms advised on the invoice. Payments not received when due will remain payable together with statutory interest for late payment. Reports, tenders and other deliverables remain the property of the Company until they have been paid for in full. Likewise, the Company is entitled to keep all papers, documents and data if payment is not received within the agreed credit terms until such payment has been received. A charge of £25.00 per presentation will be made in the event of returned cheques. The Company may withhold technical and customer support including data and passwords to any Customer whose account is in arrears. The Customer agrees to put in writing within 7 working days any complaint which might lead to failure to pay so that the matter can be identified and rectified by the Company.


The Customer may terminate instructions to us in writing at any time. The Company may stop acting for the Customer only with good reason and will give reasonable notice. In either event the Customer will pay in full all fees and reasonable expenses incurred up to the time of termination.

Project Schedules The Company will supply services and goods to reasonable, mutually agreed deadlines, but cannot be held responsible for late or non-deliveries caused by factors outside of its control including: provision of information, approvals, resources, site access and so on by Customers, Agents or Contractors.

Force Majeure The Company reserves the right to cancel, suspend or vary the operation of the contract if events occur which are in the nature of force majeure eg civil disaster, epidemic, terrorist action; and the Company shall not be held liable for any breach of contract resulting from such an event.

Insurance and Liability The Customer recognises that consultancy services (or goods) supplied are in no way a substitute for insurance, and that implementing recommendations is not a guarantee against losses from theft, vandalism etc. The Company will take all reasonable care in supplying consultancy services but it will not under any circumstances be liable for any loss or injury arising from any failure of a Customer's security systems, staff or sub-contractors. The Company carries significant public liability insurance and significant professional indemnity insurance.

Exclusions Reports and Specifications Unless stated otherwise, the Company will not have: examined individual security fittings eg door locks, camera assemblies; conducted inspection or testing of mains electrical, alarm or CCTV circuits; surveyed the site for internal cable running eg ductwork, cable trays, conduit or routes; surveyed the external site for ducts, services or civil engineering; had access to any private systems eg residents' alarms. Further surveying, inspection and/ or testing may be necessary (by the Company or others) in order to fully document and cost all aspects of work that Customers choose to progress. Reports will be prefaced with any additional exclusions relating to the individual piece of work.

Supervision Performance of systems installed under our supervision remain the sole responsibility of the Contractor and the Customer. The Company will not be held responsible for any failing of the Contractor, or Customer's staff save where they acted expressly on the Company's written instruction and then only to the limit of our liability under UK law. In any dispute the Company will rely on the weight of our written advice and our contemporary written notes and not on any re-interpretation of them by the Customer or Contractor.

General Project Expenditure Project costs and budgets will be given accurately and to the best of the Company's ability. Changes to project specifications may lead to increased costs eg additional cameras or archive storage. The Company will support Customers with an analysis of Contractors costs at the tender stage and thereafter if required. However, the Company cannot guarantee that Contractors will quote on or work within budget. Contractors operate in a commercial manner and will price according to their own discretion which may or may not be reasonable, regardless of the terms of business. The Customer will place orders directly with its Contractors and will be solely responsible for payment of its Contractors.

Project Management When agreed in writing as part of a proposal or additionally, the Company will provide support to project plans, supervision of Contractors and sign-off of systems against the agreed specification. The Contractors will be responsible for working to the correct trade standards eg NIC EIC, NACOSS, SSAIB and compliance with all relevant regulations. The Company may provide: project management/ contract administration/ CDM H&S Management for specific projects agreed with Clients. These services must be quoted or confirmed in a written fee proposal by the Company. The Company will not accept responsibility for project supervision/ project management/ contract administration/ CDM H&S management unless the Company has formally accepted such responsibilities in writing prior to the" start of works" or prior to the Company's involvement in works.